Shipping policy

Normal Shipping Rates & Times Across Canada

* Delivery times are estimates only and are not guaranteed. Delays can occasionally occur due to courier operations, weather, remote destinations or other circumstances outside our control. If a delivery issue occurs, we will work with the courier to investigate and resolve it as quickly as reasonably possible. Nothing in this policy limits any rights available under applicable consumer protection laws.

We reserve the right to refuse delivery to your designated shipping address if is not feasible, not viable or too expensive to ship to said designated address.

We're in Canada, and it can get COLD!

IF IT IS COLD WHERE YOU ARE ...

Customers ordering products that may be affected by freezing temperatures should consider weather conditions and how soon the parcel can be retrieved after delivery. BeautyWellness.ca cannot accept responsibility for freezing or temperature-related damage that occurs after a parcel has been successfully delivered and left exposed to weather conditions, subject to applicable law.


Processing & Shipping Times

  • We ship from the Greater Toronto Area in Ontario.
  • 1 to 5 business days after the order is placed, we ship it out and email the order tracking information.
  • Most items are normally delivered within 3-11 business days of order confirmation. (However, this is not a guarantee and it depends on the location in Canada, how remote it is, and the time of day that the order is placed). Please see the table at the top of this page for more accurate estimates based on different locations in Canada.
  • Delivery days are business days (Monday to Friday).
  • We do not guarantee any delivery times and are not responsible for delayed deliveries.

Orders of $300 or More – Signature Normally Required

  • To help safeguard higher-value shipments, orders of $300 or more will normally require a signature upon delivery. Orders under $300 will normally be shipped without a signature requirement.
  • If your order is under $300 and you would like to require a signature upon delivery, please reply to your Order Confirmation email immediately to let us know.

Thinking of You & the Planet

      • To reduce waste and costs for our customers, BeautyWellness.ca often reuses boxes from our own suppliers when shipping orders to our customers.

Returns Shipping


Damaged Items

      • If you observe any damage to either the shipping box or the contents of the package upon receipt, you must immediately take photos of the damage, share the photos with us and report the damage, all to orders@beautywellness.ca. 

Lost or Missing Parcels

      • If your parcel has not arrived or cannot be located, please contact us as soon as possible at orders@beautywellness.ca.
      • We will review the available tracking and delivery information and, where appropriate, open an investigation with the courier.
      • We may ask you to confirm your shipping address and provide other information reasonably required to investigate the shipment.
      • Each case will be reviewed based on the circumstances and applicable consumer protection laws.


Missing Parcels After a Delivery Confirmation

  • If the courier's tracking information indicates that your parcel has been delivered but you cannot locate it, please contact us as soon as possible.
  • We will review the available delivery information and, where appropriate, open an investigation with the courier. This may include reviewing tracking information, delivery photographs, GPS information or other delivery records available from the courier.
  • We may also ask you to confirm your shipping address and to check around the delivery location, with other members of your household, neighbours, building management or concierge, where applicable.
  • Where the available evidence confirms successful delivery to the shipping address provided with the order, this information will be considered as part of our assessment of the claim.
  • The outcome of each case will depend on the circumstances, the results of our investigation and applicable consumer protection laws.


Concerned about unattended delivery? Ask for SAFE PICKUP at a Canada Post Location

  • If you are concerned about a parcel being left unattended at your address, we offer a free SAFE PICKUP option via Canada Post.
  • With SAFE PICKUP, we will ship your order via Canada Post and request that the parcel be held for pickup at an eligible Canada Post pickup location serving your delivery area.
  • The specific pickup location is determined by Canada Post and cannot be selected or guaranteed by BeautyWellness.ca.
  • Canada Post will deliver a notice card to your specified shipping address to let you know where and when to collect your parcel. 

  • TO REQUEST SAFE PICKUP: Please reply to your Order Confirmation email immediately after placing your order and ask for “SAFE PICKUP.” Requests must be received before your order is shipped.


Information Accuracy

      • The customer is responsible for any charges or penalties that result from incorrect address information submitted by the customer.

 

Unclaimed, Refused, Or Undeliverable Shipments (Return To Sender)

Refusing delivery, failing to claim a parcel, or providing an incorrect or incomplete shipping address is NOT a recognized nor accepted method of returning an order.

If an order is refused, unclaimed, or otherwise deemed undeliverable by the courier for reasons attributable to the customer (including, but not limited to: refusal of delivery, failure to retrieve the parcel from a pickup location, incorrect or incomplete address information, unavailability to receive the shipment, or refusal to pay applicable delivery-related fees), the parcel may be returned to BeautyWellness.ca Inc. as Return to Sender (RTS).

In such cases, the following conditions apply:

    1) Return process and carrier handling
    Parcels returned via RTS are handled solely by the courier and are not processed as standard returns. As a result, the return of the parcel is not guaranteed, may be delayed, or may be subject to carrier-imposed handling conditions and fees.

    2) Refunds, exchanges, or reshipments
    Any refund, exchange, or reshipment request can only be processed after the parcel is physically received by us and inspected. Until the parcel is received, we are unable to confirm eligibility for any remedy.

    3) Recovery of shipping and handling costs
    Where a refund is requested following an RTS return, any non-recoverable shipping and handling costs incurred as a result of the original shipment and return-to-sender process may be deducted from the refund. These costs typically range between $30 and $80, depending on location. Any applicable payment-provider or order-cancellation fees will also apply in accordance with our Refund Policy:
    https://beautywellness.ca/policies/refund-policy

    4) Reshipment requests
    If the customer requests reshipment after an RTS return, the customer must pay, in advance, the applicable shipping costs associated with both the return-to-sender charge and the new outbound shipment. These costs typically range between $30 and $80, depending on location.

    5) Non-returned or damaged parcels
    If a parcel is not returned to us, or is returned empty, incomplete, or materially damaged as a result of refusal or RTS handling, we may be unable to offer a refund, exchange, or reshipment.

    Important notice regarding damaged deliveries:
    If a parcel appears damaged upon delivery, customers are to accept the shipment and contact us immediately with photos. Refusing delivery will limit available carrier remedies and delay resolution.

    Consumer rights preserved:
    Nothing in this section limits or excludes any rights you may have under applicable consumer protection legislation. In particular, this policy does not apply where a remedy is required due to our error (such as an incorrect item shipped) or where a product is defective or damaged in transit.