How can we help you?/Comment pouvons-nous vous aider?

Frequently Asked Questions

We do not have a physical store. All purchases are via our online store. We are a Canadian Family business, and we ship across Canada from Toronto.


Nous n'avons pas de magasin physique. Tous les achats se font via notre boutique en ligne. Nous sommes une entreprise familiale canadienne et nous livrons partout au Canada à partir de Toronto.

See the latest shipping information here / Voir les dernières informations d'expédition ici  :

See the latest shipping information here / Voir les dernières informations d'expédition ici  :

You reach us by calling 1-866-999-8969 OR by emailing OR using our online chat service. We are available Monday through Friday 9 AM to 5 PM (Eastern Time)


Vous pouvez nous contacter au 1-866-999-8969 OU nous écrire à OU en utilisant notre service de clavardage en ligne. Nous sommes à votre disposition du lundi au vendredi de 9h à 17h (Heure de l'Est)

Our online shop is always open. For customer support, our business hours are 9AM to 5PM Monday-Friday, Eastern Time.


Notre boutique en ligne est toujours ouverte. Pour le service à la clientèle, nos heures d'ouverture sont de 9h à 17h du lundi au vendredi, heure de l'Est.

No. We will never sell you or ship to you a used product.

It is a foundational principle that never sells used or refurbished products. All the products that we sell and ship are fully new and authentic. We typically do not even open the boxes of products that we receive. We ship products just as we receive them, just as they are when they leave the manufacturer.

Also to note: All the manufacturers of shavers, clippers, and trimmers (such as Wahl, Oster, Andis, BaBylissPRO) prepare and test such devices before sending them to us. Very often, as a result of this process of preparation, lubrication, test cutting on synthetic fibers, and cloth wipe down, you may find light synthetic fibers being present on the device or in the packaging, extra lubricant oil on parts of the device or even sometimes accidental fingerprints from the manufacturing staff. If this is observed you should not be concerned, and the synthetic cut fibers or wipe down cloth lint should not be mistaken for hairs. The device is safe for use. (When a product is actually used to cut hair, the hair on the device is unmistakable.)

In fact, certain manufacturers observe this enough that they include a card inside the product box to explain this ... like this card example here from Wahl:

Example Card from Manufacturer