Help Center

Frequently Asked Questions

Yes. Visit our "Sign Up & Save" page to unlock special rewards for new and first time customers.

[CLICK HERE]

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Oui. Visitez notre page "Sign Up & Save" pour débloquer des récompenses spéciales pour les nouveaux clients.

[CLIQUEZ ICI]

 

Here are the steps on how to convert your collected Rewards Points into a CA$H-CODE for a future purchase:

1) Click on the red Rewards button that floats a the bottom left of the screen on our Website

2) Click on the "Activate Now" button or "Sign in" text just below it.

3) Either sign in or create an account (make sure to use the same email address as used when you placed your order(s)

4) Once you are logged in, click on the red Rewards button that floats a the bottom left of the screen on our Website.

5) Select "REEDEEM PTS"

6) Click on the "Redeem" button to the right of "CA$H-CODE"

7) Press "+" or slide along the bar to select how many Rewards Points you want to redeem.

8) Copy the discount code or click on "Apply coupon now"

CA$H-CODES are very special. They can be combined and added on top of other discounts! They're just like money. 

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Voici les étapes à suivre pour convertir vos "Rewards Points"  en CA$H-CODE pour un prochain achat :

1) Cliquez sur le bouton rouge  "Rewards" qui flotte en bas à gauche de l'écran de notre site Web.

2) Cliquez sur le bouton "Activate Now" ou sur le texte "Sign in" juste en dessous.

3) Connectez-vous ou crĂ©ez un compte (assurez-vous d'utiliser la mĂȘme adresse courriel que celle utilisĂ©e lorsque vous avez passĂ© votre (vos) commande(s)

4) Une fois connecté, cliquez encore sur le bouton rouge  "Rewards" qui flotte en bas à gauche de l'écran de notre site Web.

5) SĂ©lectionnez"REDEEM PTS"

6) Cliquez sur le bouton "Redeem" Ă  droite de "CA$H-CODE".

7) Appuyez sur "+ " ou faites glisser le long de la barre pour sélectionner le nombre de Rewards Points que vous souhaitez échanger.

8) Copiez le code de réduction ou cliquez sur "Apply coupon now". 

Les CA$H-CODES sont trĂšs spĂ©ciaux. Elles peuvent ĂȘtre combinĂ©es et ajoutĂ©es Ă  d’autres rĂ©ductions ! C'est comme de l'argent.

"Shipping Address": Where you are sending your order.


"Billing Address": The address that is officially and currently linked with your credit card.


If these two addresses are different, then you must select "Use a different billing address" at checkout..


If you recently moved then your credit card is likely still registered with your old address for its "billing address".

Also, if you are sending your order somewhere else then your current home, then your shipping address will be different from your "billing address".

In both cases is is very important that you select "Use a different billing address" at checkout.

 

 

We do not have a physical store. All purchases are via our online store. We are a Canadian Family business, and we ship across Canada from Toronto.

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Nous n'avons pas de magasin physique. Tous les achats se font via notre boutique en ligne. Nous sommes une entreprise familiale canadienne et nous livrons partout au Canada Ă  partir de Toronto.

See the latest shipping information here / Voir les derniĂšres informations d'expĂ©dition ici  :

https://beautywellness.ca/policies/shipping-policy

See the latest shipping information here / Voir les derniĂšres informations d'expĂ©dition ici  :

https://beautywellness.ca/policies/shipping-policy

You reach us by calling 1-866-999-8969 OR by emailing orders@beautywellness.ca OR using our online chat service. We are available Monday through Friday 9 AM to 5 PM (Eastern Time)

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Vous pouvez nous contacter au 1-866-999-8969 OU nous Ă©crire Ă  orders@beautywellness.ca OU en utilisant notre service de clavardage en ligne. Nous sommes Ă  votre disposition du lundi au vendredi de 9h Ă  17h (Heure de l'Est)



Our online shop is always open. For customer support, our business hours are 9AM to 5PM Monday-Friday, Eastern Time.

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Notre boutique en ligne est toujours ouverte. Pour le service Ă  la clientĂšle, nos heures d'ouverture sont de 9h Ă  17h du lundi au vendredi, heure de l'Est.

No. We will never sell you or ship to you a used product.

It is a foundational principle that BeautyWellness.ca never sells used or refurbished products. All the products that we sell and ship are fully new and authentic. We typically do not even open the boxes of products that we receive. We ship products just as we receive them, just as they are when they leave the manufacturer.

Also to note: All the manufacturers of shavers, clippers, and trimmers (such as Wahl, Oster, Andis, BaBylissPRO) prepare and test such devices before sending them to us. Very often, as a result of this process of preparation, lubrication, test cutting on synthetic fibres, and cloth wipe down, you may find light or fine synthetic fibres being present on the device or in the packaging (from wipe-down cloths), long/straight/rigid single synthetic fibres here and there (from blade cutting tests), extra lubricant oil on parts of the device or even sometimes accidental fingerprints from the manufacturing staff. If this is observed you should not be concerned, and the synthetic cut fibres or wipe down cloth lint should not be mistaken for hairs. The device is safe for use. (When a product is actually used to cut hair, the hair on the device is unmistakable.)

In fact, certain manufacturers observe this so much that they include a card inside the product box to explain this ... like this card example here from Wahl:

Example Card from Manufacturer

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Non. Nous ne vous vendrons ni ne vous enverrons jamais un produit d'occasion.

C'est un principe fondamental que BeautyWellness.ca ne vend jamais de produits usagĂ©s ou remis Ă  neuf. Tous les produits que nous vendons et expĂ©dions sont entiĂšrement neufs et authentiques. En gĂ©nĂ©ral, nous n'ouvrons mĂȘme pas les boĂźtes de produits que nous recevons. Nous expĂ©dions les produits tels que nous les recevons, tels qu'ils sont lorsqu'ils quittent le fabricant.

A noter Ă©galement : tous les fabricants de rasoirs, tondeuses et tondeuses (comme Wahl, Oster, Andis, BaBylissPRO) prĂ©parent et testent ces appareils avant de nous les envoyer. TrĂšs souvent, suite Ă  ce processus de prĂ©paration, de lubrification, d'essai de dĂ©coupe sur fibres synthĂ©tiques et d'essuyage avec un chiffon, vous pouvez retrouver des fibres synthĂ©tiques lĂ©gĂšres ou fines prĂ©sentes sur l'appareil ou dans l'emballage (provenant de chiffons d'essuyage), des fibres synthĂ©tiques simples longues/droites/rigides ici et lĂ  (issues de tests de coupe de lame), de l'huile lubrifiante supplĂ©mentaire sur certaines parties de l'appareil ou mĂȘme parfois des empreintes digitales accidentelles du personnel de fabrication. Si cela est observĂ©, ne vous inquiĂ©tez pas, et les fibres synthĂ©tiques coupĂ©es ou les peluches du chiffon essuyĂ© ne doivent pas ĂȘtre confondues avec des poils. L'appareil peut ĂȘtre utilisĂ© en toute sĂ©curitĂ©. (Lorsqu'un produit est rĂ©ellement utilisĂ© pour couper les cheveux, les cheveux sur l'appareil sont indubitables.)

En fait, certains fabricants observent cela suffisamment pour inclure une carte à l'intérieur de la boßte du produit pour expliquer cela... comme cet exemple de carte ici de Wahl :

Exemple de carte du fabricant

When a new trimmer or clipper suddenly starts to become louder it is normally due to a couple of things related to blade friction or because a screw is a little loose. Try the following to see if they will help resolve the issue. (They may seem super basic, but you'd be surprised at how often this resolves the noise problem.)

‱ Please carefully clean the blades. Please check for any stubborn debris or hairs stuck in the wrong place. A few hairs that jam at the wrong spot lead to a louder noise due to the abnormal friction and contact. 

‱ Please make sure the blades are oiled with a couple drops of the clipper oil. Spread the oil to the blades and blade housing with a small clipper brush. Wipe off any access. The first symptom of insufficient oil on the blades is louder operation. When you turn on the device again, allow a minute or so for the oil to further spread.

‱ Please make sure that all the screws are properly tightened (not overly tight though). Although these clippers come straight from the manufacturer to us then to you, it is possible that a screw may need to be further tightened after its very first uses (that jostle a lose screw more free).

The blades of new trimmers and clippers are very standardized and it is highly unlily that the issue is with the actual blade. 

The vast majority of the time if the trimmer or clipper blade seems "too sharp" it is simply means that a slight alignment of the blade or "zero-gap" adjsment is needed. If the trimmer or clipper blade is slighly nicking or cutting the skin, it means that it is too forward and needs to be manually adjusted and pulled back again. See the manufacturer's instructions in the included guide for this. Certain trimmers (the BaBylissPRO FX series) come with a special Zero-Gap tool to help make this adjustment. 

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Les lames des nouveaux tondeuses à cheveux («trimmers» et «clippers») sont trÚs standardisées et il est trÚs peu probable que le problÚme provienne de la lame réelle.

La grande majoritĂ© du temps, si la lame de la tondeuse ou de la tondeuse semble « trop tranchante », cela signifie simplement qu'un lĂ©ger alignement de la lame ou un ajustement «Zero-Gap» est nĂ©cessaire. Si la lame de «trimmer» ou «clipper» pique ou coupe lĂ©gĂšrement la peau, cela signifie qu'elle est trop en avant et doit ĂȘtre ajustĂ©e manuellement et lĂ©gĂšrement reculĂ©. Consultez les instructions du fabricant dans le guide inclus Ă  ce sujet. Certaines «trimmers» (la sĂ©rie BaBylissPRO FX) sont livrĂ©es avec un outil spĂ©cial «Zero-Gap» pour faciliter cet ajustement.

 

CLICK FOR VIDEO ON HOW TO ZERO-GAP YOUR BABYLISSPRO TRIMMER

 

 

It is certainly alarming when you try to place an online order and the transaction fails, but you still see a charge appear within your online credit card statement.

Rest assured that no funds were actually transferred to us if the transaction and order attempt failed.

This phenomenon may happen from time to time if the credit card or debit-credit card you're using is flagged by our 3rd party payment processing system (Shopify), due to a security issue.

The vast majority of the time, your order is declined in such cases because the postal code entered does not match what is officially registered with the credit card company. Not all eCommerce sites will check for credit card postal code validity, but due to a number of people trying to use stolen credit cards on our site in the past, we have now activated a protection feature on our Shopify eCommerce site that will decline charges that fail the AVS postal code verification.

In some instances when the credit card charge is declined, customers note that a pending charge appears to have been added on their credit card (when they examine their online statement). We can assure you that in such cases no charge or payment was received or processed on our end.

In such cases, your bank may display the purchase amount briefly as pending, typically for no more than 2 hours (in very rare cases, this can take up to 3-5 days). This temporary display of the purchase amount or a "pending" amount has nothing to do with us, and is entirely a practice of certain banks when credit card charges are attempted. Universally, with each and all such cases that we have ever seen, soon after the purchase attempt has failed, the charge is automatically reversed back to your card. (Remember, this actually has nothing to do with us.) We can't say for sure how long the pending charge will appear, since this only occurs between the bank and the card holder, and each bank seems to handle such cases differently.

If you wish to purchase from our website, we kindly suggest the use of a different card or be sure that the security code and postal code used for the "billing address" (which may be different than the shipping address) are in fact what is registered with the credit card company.

If you do not see the charge reversed on your credit card within 24 hours, please contact us, and we will help to resolve any further issues (however, to date we have never seen a charge, linked with a failed attempt, that is not soon automatically reversed). Don't worry, we are not going anywhere, and we are always here to help.

MOVED or SENDING SOMEWHERE ELSE?

If you recently moved and your credit card is likely still be registered with your old address, or if you are sending your order to an address that is different from your billing address, then you will have to select "Use a different billing address" at checkout.